Made-to-order archival prints are final sale except damage, defect, or our error. For damage, email info@paxpictura.com within 14 days of delivery with the order number and photos. We replace or refund, including outbound shipping we charged. Do not return a print unless we ask. No change-of-mind returns. Refunds go to the original payment method. Contact: info@paxpictura.com.